Blog

Pulse and AI: “A Game-Changer” to Messaging Operators and Analysts

A broken portrait of former Syrian President Bashar al-Assad is pictured in a Political Security facility on the outskirts of the central city of Hama, 7 December 2024.

Image: Photo: OMAR HAJ KADOUR / AFP

On December 7th, the world watched as the Assad family’s 50-year dictatorship over Syria toppled. As opposition groups seized control of Syria’s capital city, Damascus, rumors swirled about where the deposed leader, Bashar al-Assad, would flee.

On Sunday, a statement from the Kremlin announced that it had granted the Assad family asylum in Russia on “humanitarian grounds.” Russia’s ambassador to international organisations in Vienna commented on his Telegram messaging channel: “Russia does not betray friends in difficult situations.”

US messaging analysts and operators seeking to counteract messaging from adversaries on the event and dispel disinformation related to Syria’s regime collapse must sift through millions of social media posts in an information environment evolving at warp speed. TST’s Pulse platform harnesses AI to help users quickly make sense of their information environment and craft information operations based on DoD IO principles.

How Does Pulse Use AI to Assist in Information Operations?

Pulse’s latest AI Support to Information Operations (AISIO) feature uses Generative AI to help users drive comprehensive analysis and speed the process of strategic planning and countering misinformation. Key components of AISIO include:

  • Streamlined Decision-Making: Users will be able to quickly access and interpret DoD strategies and guidelines (e.g., JP 3-04, Information in Joint Operations) through conversational AI, reducing time spent manually searching for and analyzing information. 
  • Enhanced Scenario Planning: Users can explore “what-if” scenarios conversationally with AISIO, enabling a deeper understanding of operational strategies and tactics tailored to specific missions or challenges.
  • Contextual Recommendations: The AI will process complex principles and data from DoD manuals to provide accurate, context-aware recommendations, supporting more effective and informed IO planning and execution.

AISIO is just one feature of Pulse’s Discover Next platform that uses AI to help users save time in data analysis, more quickly and comprehensively understand complex stories, and accelerate their decisionmaking and operating processes. 

AI-backed features that make DoD users call Pulse “a game changer” include:

  • Automated summarization: Pulse’s Discover Next platform leverages Large Language Models (LLMs) to summarize a massive influx of data into key themes. This innovation enables users to quickly find insights, understand trends, and accelerate their decision-making.
  • Augmented searching: Discover Next goes beyond basic summarization by leveraging LLMs to intuitively refine search results. Rather than using complex search syntax to navigate large datasets, users can simply click on topics of interest, prompting the LLM to dynamically refine its analysis and reveal nuanced sub-themes. This more intuitive process not only saves time but also uncovers insights that might be missed by conventional methods.
  • Transparent insights: Say good-bye to AI hallucinations! Discover Next uses sentence-level source attribution for all AI-generated content. This unique capability allows users to harness the full potential of AI while maintaining the ability to verify every insight, balancing both efficiency and transparency.
  • Constantly adapting and innovating: LLMs and AI technologies are constantly evolving. Discover Next is built to easily incorporate the latest foundation models and AI advancements. Our flexible architecture has allowed us to swap out models 3 times in the last 9 months, ensuring that users always have access to industry-leading technology in their workflow at an in-budget price point.

Interested in using Pulse’s Discover Next platform for your next mission? Email [email protected] or visit our website twosixtech.com